Terms and Conditions

TERMS OF SERVICE

This website is operated by Dog and Hat Ltd Throughout the site, the terms “we”, “us” and “our” refer to Dog and Hat. Dog and Hat offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service.

Our store is hosted on Shopify Inc. Shopify provide us with the online e-commerce platform that allows us to sell our products and services to you. Our subscriptions management application is Recharge.

For more information on how Shopify secures your payment information, you may refer to their Terms of Service as well as their Privacy Statement.  

For more information on how Recharge secures your payment information, you may refer them to their Terms of Service as well as their Privacy Statement

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Any subscription can be cancelled at any time without prior notice.

A order/subscription will be cancelled if there is any symptoms of fraudulent activity.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the packaging of coffee, but we reserve the right to change this at any time, and is dependent on the Roaster.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ORDER REFUSAL

We reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of any third party sites.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions, we reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee our service will be uninterrupted, timely, secure or error-free.

In no case shall Dog and Hat, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers  be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

MACHINE/EQUIPMENT DAMAGE

Dog and Hat are not responsible for any damage caused to machines, grinders, burrs, or other associated equipment though the use of any beans supplied by Dog and Hat. Any damage would need to be reported to the roaster who supplied the beans.

TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@dogandhat.co.uk.

RETURNS & REFUNDS

Please contact us at hello@dogandhat.co.uk in the first instance for with a product for return. Please detail the issue and reason for return. It may be requested that the product be returned before a refund is given.

Refunds are not given for delays to shipping due to courier issues. 

LOOKING FOR SOMETHING SPECIFIC

Contact Su for anything you need, email her on su@dogandhat.co.uk or call on 07889524526